🟦 FAQs (Frequently Asked Questions)

Do I need a spoofer with your products?

It depends on the product. Some cheats include a built-in spoofer.
Always check the product description before using.
If needed, you can purchase our standalone HWID Spoofer.

Is there a Discord?

Yes, you can join the official MadChad Discord server:
Discord Link: [Insert your actual link]

Is a VPN necessary?

A VPN is highly recommended while cheesing.
If you have a dynamic IP address, restart your router to obtain a new one.
If you do not change your IP, you may get banned instantly upon joining some servers.
Always verify that your IP has changed before playing.

I am having issues with your product. Who can I contact?

For all technical or account-related issues, please open a support ticket on Discord.
Our staff will assist you as soon as possible.

The menu doesn’t open. What should I do?

This normally happens when setup steps were skipped.
Follow the product setup guide carefully from start to finish.
If the issue persists, contact support through Discord.

🟥 Discord Rules

No Advertising to Members

Do not advertise to users in chat or via DM.
This includes promoting reselling, RMT, carry services, or any external business.

No Selling in Chats or DMs

Selling items, accounts, or services is prohibited to avoid scams and issues.

No Bashing the Brand

If you dislike the service or products, you are free to leave.
Negativity and drama are not tolerated.

Maintain Civil Behavior

No spam, racism, nudity, or excessive harassment.
Light banter is acceptable but stay respectful.

Do Not DM Staff for Help

Use support tickets or community support channels.
Staff will not respond to unsolicited DMs.

Do Not Claim a Product Is Detected Without Proof

Being banned does not automatically mean detection.
Use the Report Beam channel and provide evidence.

Be Patient for Responses

Staff may be busy.
Avoid spam-tagging or demanding instant responses.

Refunds

Refunds are not issued.
Store credit may be granted only in rare, exceptional cases at the owner’s discretion.

Expired Keys

Keys older than 3 months are not supported under any circumstance.

🟥 REFUND POLICY (MadChad – Knowledge Base Version)

(optimized for chatbot comprehension – no legal meaning was changed)

1. Introduction

This Refund Policy defines when refunds may be issued for purchases made on MadChad (https://madchad.net).
By purchasing any product or service, the customer agrees to:

• This Refund Policy
• MadChad’s Terms of Service
• All usage and compatibility requirements

MadChad provides this policy to offer clear expectations regarding non-refundable items and exceptional cases.

2. General Refund Policy

2.1 Finality of Purchases

All purchases made through MadChad are final and non-refundable.
This applies to:

• Software licenses
• Full Access (FA) accounts
• Non-Full Access (NFA) accounts
• Any other digital product or service

Customers must read product descriptions and system requirements before purchase.
By completing a purchase, the user agrees that they are satisfied with the product description and waive all refund rights.

2.2 License Purchases

Once a software license is paid for and delivered, the transaction is final.
MadChad does not issue refunds for:

• Wrong purchases
• Buyer’s remorse
• Misunderstanding product features

It is the customer’s responsibility to ensure compatibility before purchasing.

3. System Compatibility Responsibility

3.1 Pre-Purchase Obligations

The customer is fully responsible for confirming:

• OS compatibility
• Hardware requirements
• System configuration
• Any dependencies required

MadChad does not guarantee compatibility with every system.

3.2 No Refunds for Incompatibility

If software does not work due to the user’s system, including:

• Unsupported Windows version
• Outdated drivers
• Conflicting software
• Antivirus interference
• Hardware limitations

→ No refund will be issued.

Users must verify all requirements before purchasing.

4. Chargebacks and Payment Disputes

4.1 Chargeback Policy

If a user initiates a chargeback after using or activating the product, MadChad will:

• Dispute the chargeback
• Provide evidence of activation
• Terminate access to software

Any chargeback after documented usage is considered fraudulent.

4.2 Consequences of Fraudulent Chargebacks

MadChad may:

• Permanently terminate user access
• Revoke all active license keys
• Add the user to an industry-wide fraud-prevention watchlist
• Pursue legal action for losses and dispute fees

4.3 Documentation and Evidence

MadChad logs all usage data, including:

• Activations
• HWID binding
• Usage timestamps
• Launcher activity

By purchasing, the user consents to this tracking as valid evidence of product usage.

5. Non-Refundable Accounts

5.1 Full Access (FA) Accounts

FA accounts are permanently non-refundable.

After purchase, the user:

• Gains full control (email/password change)
• Accepts all responsibility for future account status

MadChad does not refund FA accounts if they are:

• Compromised
• Lost
• Stolen
• Reclaimed
• Restricted or banned

5.2 Non-Full Access (NFA) Accounts

NFA accounts can be reclaimed by the original owner at any moment.
By purchasing an NFA account, the customer accepts this inherent risk and:

• Cannot request a refund
• Cannot request compensation if access is lost

All NFA purchases are strictly final.

6. Additional Refund Policy Clauses

6.1 Voluntary Cessation of Use

If a customer stops using the software voluntarily, no refund will be issued.

6.2 Modification or Discontinuation of Services

MadChad may modify, discontinue, or retire any product without notice.
No refunds will be issued in such events.

6.3 Misrepresentation and Fraud

Attempting to:

• Obtain refunds through false claims
• Abuse the system
• File fraudulent chargebacks

Will result in:

• Immediate account termination
• Revocation of all licenses
• Legal action if necessary

7. Exceptions to the Refund Policy

MadChad may, at its sole discretion, issue a refund in exceptional situations.
These rare exceptions:

• Are not guaranteed
• Require strong justification
• May include a processing fee
• Require return of all license/account credentials in original condition

Such decisions are final and cannot be appealed.