Privacy Policy & FAQ

[Infamous]

Privacy Policy

1. Introduction

MadChad ("the Company") is committed to protecting the privacy and personal data of all users and visitors ("Users") of its website, www.madchad.net ("the Website"). This Privacy Policy outlines the Company's practices regarding the collection, use, processing, and protection of personal data, and aims to ensure that Users feel confident in their interactions with the Company. The Company recognizes the importance of safeguarding personal data and adheres to stringent standards in its handling, ensuring compliance with applicable laws and regulations.

2. Scope of Application

This Privacy Policy applies to all personal data collected, processed, and stored by the Company from Users of the Website. It covers data collected before and after the Policy’s implementation and is designed to respect the rights of U.S. citizens and international users alike. The Policy governs all aspects of personal data management, including but not limited to the collection, processing, storage, and deletion of data, as well as the mechanisms in place to ensure data security and confidentiality.

3. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• Personal Data: Any information that directly or indirectly identifies an individual, including but not limited to name, email address, telephone number, postal address, location data, IP address, and social media identifiers. Personal data also encompasses any information that, when combined with other data, can identify a person.

• Processing: Any operation or set of operations performed on personal data, whether or not by automated means. This includes collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

• Data Subject: The individual to whom the personal data relates.

• Data Controller: The entity that determines the purposes and means of processing personal data.

• Data Processor: The entity that processes personal data on behalf of the Data Controller.

• Consent: Any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

• Data Breach: A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data.

4. Legal Basis and Purpose of Data Processing

The Company processes personal data in strict compliance with U.S. laws, including constitutional rights and relevant federal statutes such as the Federal Trade Commission Act, the Electronic Communications Privacy Act, and the California Consumer Privacy Act (CCPA). The legal bases for data processing include:

• Consent: Where Users have provided explicit consent for the processing of their personal data for one or more specific purposes.

• Contractual Necessity: Processing that is necessary for the performance of a contract to which the User is a party, or to take steps at the User’s request prior to entering into such a contract.

• Legal Obligation: Processing necessary for compliance with a legal obligation to which the Company is subject.

• Legitimate Interests: Processing necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject.

The purposes for which the Company processes personal data include, but are not limited to:

• Service Delivery: The primary purpose of processing personal data is to deliver and enhance the services offered by the Company. This includes facilitating transactions, managing orders, and providing customer support. The Company may also process personal data to fulfill its contractual obligations to Users, including the provision of updates and technical support.

• Communication: Personal data is used to communicate with Users about their orders, provide information about new services or features, and respond to inquiries or complaints. This may include sending marketing communications, where Users have opted in to receive such communications.

• Service Improvement: The Company processes personal data to analyze and improve the functionality, quality, and security of its services. This includes conducting research, performing data analysis, and conducting surveys to understand User preferences and behavior.

• Compliance and Legal Requirements: The Company may process personal data to comply with its legal obligations, such as those relating to tax, accounting, and anti-fraud measures. This may also include processing data to respond to legal requests or to protect the rights and safety of the Company, its Users, or others.

5. Principles and Conditions of Data Processing

The Company adheres to the following principles in its processing of personal data:

• Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and in a transparent manner. The Company ensures that Users are informed about the purposes of data collection and the legal basis for processing.

• Purpose Limitation: Personal data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner that is incompatible with those purposes. The Company ensures that data is used only for the purposes for which it was collected, unless the User provides explicit consent for other uses.

• Data Minimization: The Company collects only the personal data that is necessary for the purposes for which it is processed. The Company avoids the collection of excessive or irrelevant data and ensures that data is kept up to date.

• Accuracy: The Company takes reasonable steps to ensure that personal data is accurate, complete, and kept up to date where necessary. Users are encouraged to update their personal information to ensure its accuracy.

• Storage Limitation: Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The Company has implemented procedures to ensure that data is securely deleted or anonymized when it is no longer needed.

• Integrity and Confidentiality: The Company processes personal data in a manner that ensures its security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage. This includes implementing appropriate technical and organizational measures, such as encryption and access controls.

• Accountability: The Company is responsible for, and able to demonstrate compliance with, these principles. The Company has implemented policies and procedures to ensure that data processing activities are documented and regularly reviewed.

6. User Rights

The Company respects the rights of Users regarding their personal data and provides mechanisms for Users to exercise these rights. The rights of Users include:

• Right to Access: Users have the right to request confirmation as to whether or not personal data concerning them is being processed, and, where that is the case, to access the personal data. Users can request a copy of their personal data in a structured, commonly used, and machine-readable format.

• Right to Rectification: Users have the right to request the rectification of inaccurate personal data concerning them. This includes the right to have incomplete personal data completed, considering the purposes of the processing.

• Right to Erasure ("Right to be Forgotten"): Users have the right to request the deletion of their personal data where it is no longer necessary for the purposes for which it was collected or processed. This right also applies where the User withdraws consent, objects to the processing, or where the data has been unlawfully processed.

• Right to Restriction of Processing: Users have the right to request the restriction of processing where they contest the accuracy of the data, where the processing is unlawful, or where the data is no longer needed by the Company but is required by the User for the establishment, exercise, or defense of legal claims.

• Right to Data Portability: Users have the right to receive the personal data concerning them that they have provided to the Company, in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller without hindrance from the Company.

• Right to Object: Users have the right to object to the processing of their personal data where it is processed based on legitimate interests or for direct marketing purposes. The Company will cease processing unless it can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the User.

• Right to Withdraw Consent: Where processing is based on the User’s consent, the User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

• Right to Complain: Users have the right to lodge a complaint with a supervisory authority if they believe that the processing of their personal data infringes applicable data protection laws.

7. Data Security Measures

The Company takes the security of personal data seriously and has implemented a variety of measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Organizational Measures: The Company has appointed a Data Protection Officer (DPO) responsible for overseeing data protection strategy and implementation. The Company has also established internal policies and procedures for data protection, including regular training for employees on data protection practices.

• Technical Measures: The Company employs a range of technical safeguards to protect personal data, including encryption, secure socket layer (SSL) technology, and firewalls. The Company regularly updates its security practices to protect against emerging threats and conducts vulnerability assessments and penetration testing to identify and address potential security weaknesses.

• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. The Company uses multi-factor authentication (MFA) and other access control mechanisms to ensure that only those with a legitimate need have access to personal data.

• Data Integrity: The Company implements measures to ensure that personal data is accurate, complete, and up to date. This includes regular audits of data processing activities and the use of data validation techniques.

• Incident Response: The Company has established an incident response plan to address any data breaches or security incidents. In the event of a data breach, the Company will promptly notify affected Users and take steps to mitigate the impact of the breach.

8. Data Retention

The Company retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period varies depending on the type of data and the purposes for which it is processed. For example:

• Transactional Data: Data related to transactions, such as order history and payment information, is retained for the duration of the User's account and for a period thereafter as required by law (e.g., for tax and accounting purposes).

• Communication Data: Data related to communications with Users, such as customer support records, is retained for as long as necessary to resolve any issues and to maintain a record of interactions.

• Marketing Data: Data used for marketing purposes, such as email preferences and behavior data, is retained until the User opts out or withdraws consent for marketing communications.

Upon expiration of the retention period, personal data is securely deleted or anonymized to prevent re-identification. The Company has implemented procedures to ensure that data is disposed of in a secure manner, including the use of certified data destruction services for physical media.

9. International Data Transfers

The Company may transfer personal data to recipients in countries outside the United States, including to countries that may not provide the same level of data protection as the User’s home country. In such cases, the Company takes steps to ensure that personal data is adequately protected, including:

• Standard Contractual Clauses: The Company uses standard contractual clauses approved by relevant authorities to ensure that personal data transferred outside the U.S. is subject to adequate safeguards.

• Data Protection Agreements: The Company enters into data protection agreements with third-party service providers to ensure that personal data is processed in compliance with applicable data protection laws.

• Adequacy Decisions: Where applicable, the Company relies on adequacy decisions issued by relevant authorities, confirming that the destination country provides an adequate level of data protection.

Users have the right to request more information about the safeguards implemented by the Company for international data transfers and may do so by contacting the Company using the contact details provided below.

10. Updates to This Privacy Policy

The Company reserves the right to update or amend this Privacy Policy at any time, in response to changes in legal, regulatory, or operational requirements. The Company will provide notice of any significant changes to the Privacy Policy through the Website or other appropriate channels, and Users will be given the opportunity to review the updated Policy.

The most recent version of the Privacy Policy will always be available on the Website, and the Company encourages Users to review the Policy regularly to stay informed about how their personal data is being protected.

11. Contact Information

For any inquiries, concerns, or requests regarding this Privacy Policy or the Company’s data processing practices, Users may contact the Company at:

• Discord: https://discord.gg/madchad

The Company is committed to addressing User concerns and will respond to inquiries in a timely manner.

 

-Do I need a spoofer with your products ?
It depends, some products have spoofer built-in, you can check by reading each product description. You can allways buy our standalone Hwid Spoofer.

-Is there a Discord?
Yes,  https://discord.gg/Y4q8XKXhkS

-Is a VPN necessary ?
We highly recommend you to use a VPN when cheating, if you have a Dynamic IP-Address then you can simply just restart your router to receive a new IP-Address. If you do not follow any of these steps then you may be banned very quickly upon joining and playing on a server. Always make sure that your IP changes before you join a server.
 

-I am having issues with your product, who can I contact?
We mostly recommend you to open a support ticket on our discord.
 

-Is there a video that explains how to inject?
Yes, you can see all video tutorials on MadChad Youtube channel: https://www.youtube.com/channel/UCOihlU5COMBV-aYDchL0m6w.

-The menu doesnt open.
Make sure you followed the guide, skipping one step will cause malfunctions. If you're strugling with the setup, hop on our discord and our team will gladly help you out

 

Discord Rules:

1. NO ADVERTISING TO OUR MEMBERS
-This includes in gen chat or via DM.
-This includes saying you resell certain products
-This includes openly talking about your RMT/Carry business
(this means refraining from talking about you doing carries altogether)

2. NO SELLING OF ANYTHING IN CHATS/DMS
-This includes items/accounts or anything for that matter
(Too many problems can occur from this)

3. NO BASHING THE BRAND
(If you don't like us or what we have to offer, do everyone a favor and just leave)

4. NO SPAM in chats
   NO RACISM in chats
   NO NUDITY in chats
   NO EXCESSIVE BULLYING 
(joking banter and basic shittalk when someone is being an ass is fine but keep it civil)

5. DO NOT DM STAFF FOR HELP
(Open a ticket or use the community support channel)

6. DO NOT SAY A PRODUCT IS DETECTED JUST BECAUSE YOU RECEIVED A BEAM.
(Just because you received a beam DOES NOT mean the product is detected there are many other factors that play into beams) 
-Please use the REPORT BEAM channel to report beams accordingly.

7. Please be patient for responses from both Infamous and from support. 
(Spam tagging us only makes us annoyed as we are usually very busy)

8. WE DO NOT HAVE THE POWER TO FREEZE OR ADD TIME TO KEYS - ONLY DEVS CAN
(certain circumstances we can reach out)

9. NO REFUNDS - NO REFUNDS - NO REFUNDS
(certain circumstances may be entitled to store credit at discretion of the owner)

9. I BOUGHT KEYS "X" Months ago, NOW THEY DONT WORK ANYMORE

We dont provide support for keys sold over 3 months for obvious reasons.